Terms and Conditions

Acceptance of Terms

By accessing and using towoluy.com and our professional grooming services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our grooming service. If you do not agree with any part of these terms, you must discontinue use of our services immediately.

User Obligations and Responsibilities

As a client of our grooming services, you agree to:

• Provide accurate and complete information about your pet's health, temperament, and grooming history
• Ensure your pet is up-to-date with vaccinations and free from contagious diseases
• Disclose any behavioral issues, allergies, or medical conditions that may affect grooming
• Arrive promptly for scheduled appointments and provide reasonable notice for cancellations
• Treat our staff with respect and maintain appropriate conduct on our premises
• Pay all fees in accordance with our pricing structure and payment terms
• Supervise your pet during drop-off and pick-up procedures

Service Limitations and Scope

Our grooming services are provided with professional care and expertise, however certain limitations apply:

• We reserve the right to refuse service to aggressive or uncooperative animals
• Grooming results may vary based on pet condition, coat type, and individual characteristics
• We do not provide veterinary services and cannot diagnose or treat medical conditions
• Service completion times are estimates and may vary based on pet cooperation and specific requirements
• Additional services or treatments may be recommended and require separate consent
• We maintain the right to modify service procedures to ensure pet safety and staff protection

Intellectual Property Rights

All content on towoluy.com, including but not limited to text, graphics, logos, images, service descriptions, and proprietary grooming techniques, is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without explicit written permission. Our grooming methodologies, training materials, and business processes remain our exclusive intellectual property.

Liability Limitations and Risk Acknowledgment

Our liability is limited to the following extent:

• We maintain professional liability insurance but cannot guarantee against all possible outcomes
• Pre-existing health conditions may be revealed or exacerbated during grooming procedures
• Minor nicks, scratches, or skin irritation may occur despite careful handling
• Our maximum liability shall not exceed the cost of services provided
• We are not responsible for behavioral changes following grooming services
• Clients assume responsibility for their pet's actions before, during, and after service

Payment Terms and Cancellation Policy

Payment is due upon completion of services unless alternative arrangements have been made. We accept various payment methods and maintain transparent pricing. Cancellations must be made at least 24 hours in advance to avoid charges. No-show appointments may result in full service charges and may affect future booking privileges.

Privacy and Data Protection

We respect your privacy and protect personal information in accordance with applicable data protection laws. Client information is used solely for service provision and business operations. We do not sell or share personal data with third parties except as required by law or for essential service delivery.

Dispute Resolution and Governing Law

Any disputes arising from these terms or our services shall be resolved through good faith negotiation initially. If resolution cannot be achieved, disputes will be subject to binding arbitration under applicable commercial arbitration rules. These terms are governed by local jurisdiction laws where our services are provided.

Modifications and Updates

We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. Updated terms will be posted on our website and take effect immediately upon publication. Continued use of our services constitutes acceptance of modified terms.