Privacy Policy

Professional Pet Grooming Services - towoluy.com

1. Information We Collect

At towoluy.com, we are committed to protecting your privacy while providing exceptional pet grooming services. We collect information necessary to deliver our services effectively and maintain our professional relationship with you.

Personal Information

We collect personal information when you book appointments, create accounts, or communicate with us. This includes your name, email address, phone number, and address for service delivery purposes.

Pet Information

To provide optimal grooming services, we collect information about your pets including breed, age, health conditions, behavioral notes, grooming preferences, and any special requirements or allergies.

Technical Information

Our website automatically collects technical data including IP addresses, browser types, device information, and usage patterns to improve our online services and user experience.

2. How We Use Your Information

Your information enables us to provide personalized grooming services and maintain the highest standards of pet care. We use collected data for several essential purposes.

  • Scheduling and managing grooming appointments
  • Maintaining detailed pet care records and grooming history
  • Communicating appointment reminders and service updates
  • Processing payments and maintaining billing records
  • Improving our services based on feedback and preferences
  • Ensuring pet safety through health and behavioral tracking
  • Complying with professional grooming industry standards

3. Data Protection and Security

We implement comprehensive security measures to protect your personal and pet information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security protocols include encrypted data transmission, secure server storage, regular security audits, and restricted access controls. All staff members are trained in data protection protocols and sign confidentiality agreements.

Data Retention

We retain your information only as long as necessary to provide services, comply with legal obligations, and maintain accurate business records. Pet grooming records are typically maintained for seven years to support ongoing care continuity.

4. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation, you have several important rights regarding your personal information.

  • Right to Access: Request copies of your personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal data under certain circumstances
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Oppose processing based on legitimate interests

Important: To exercise these rights or if you have concerns about how we handle your data, please contact us directly. We will respond to all requests within 30 days as required by GDPR regulations.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in specific circumstances outlined below.

Professional Services

We may share pet information with veterinarians or other pet care professionals when necessary for your pet's health and safety, and only with your prior consent.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our clients and their pets.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic patterns.

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality and features.

7. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16 without verifiable parental consent.

8. Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. Significant changes will be communicated through our website and direct notification to registered users.

We encourage you to review this policy regularly to stay informed about how we protect your information and respect your privacy rights.

Effective Date: This Privacy Policy is effective as of the date of publication and applies to all information collected through towoluy.com and our grooming services.